Nimble’s Call Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions.

Multi-Channel

Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels – don’t fall short of their expectations.

Contact Center Capability Overview

Automatic Call Distributor (ACD)

Automate the entire inbound customer interaction – from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys./p>

Make it Social

Develop a holistic social strategy that includes digital marketing or customer care as an integrated part of consumer engagement strategies.

CRM Integration

Make the best use of an enterprise’s CRM data where it counts most – on the front lines of customer service.

Multi-Channel

Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels – don’t fall short of their expectations.

Pre-emptive, proactive detection of known and unknown threats, including ransomware, zero day attacks and advanced persistent threats. Our customers have the power to:

- Identify advanced cyber threats that other solutions miss entirely.

- Monitor the broadest set of attack vectors and detect the earliest stages of attack.

- Understand the full scope of a cyber-attack across endpoints, networks and the cloud.

Protect customers from advanced cybercrime threats on the web and via mobile channels with our fraud prevention solutions.

- Detect and prevent fraud in real time.

- Protect assets, customers and brand value.

- Secure transactions across the web and mobile devices.

- Track emerging threats, fraud trends and new fraud management strategies.

Address the most critical domains of business risk and evolve your risk management program with a full suite of multi-disciplinary risk management solutions and a single configurable, integrated software platform. We can help you mature your organization's risk management program with solutions built on industry standards and best practices